🇦🇪
Globally Available
Business Coache
Richard O.
Leadership & Cs Business Transformation Expert
Dubai, United Arab Emirates
Professional Value
Richard helps organisations achieve Leadership and Customer Service Business Transformation through highly regarded consultancy. Awarded 'Global Centre of Excellence' for Readers Digest Customer Service 9 years in a row, he is an expert in Net Promoter and UKCSI. Richard provides natural leadership that inspires others to achieve maximum potential, promoting Customer Service Excellence as a widely experienced Business Transformation Senior Executive.
Executive Profile
I am a highly regarded Leadership and Customer Service Business Transformation Consultant who was awarded ‘Global Centre of Excellence’ for Readers Digest Customer Service Outsource Suppliers 9 years in a row.
A widely experienced Business Transformation Senior Executive and Skills Training Executive with a proven track record of working with a diverse range of customer service clients and sectors, expert in Net Promoter and UKCSI.
A natural leader who inspires others to achieve their maximum potential, a Leadership and Customer Service expert. Promoter of Customer Service Excellence, self-motivated and an excellent communicator at all levels within an organisation.
A Senior consultant with an impressive record of accomplishment and has worked across; America, UK, Europe, and the MENA region.
A widely experienced Business Transformation Senior Executive and Skills Training Executive with a proven track record of working with a diverse range of customer service clients and sectors, expert in Net Promoter and UKCSI.
A natural leader who inspires others to achieve their maximum potential, a Leadership and Customer Service expert. Promoter of Customer Service Excellence, self-motivated and an excellent communicator at all levels within an organisation.
A Senior consultant with an impressive record of accomplishment and has worked across; America, UK, Europe, and the MENA region.
Core Competencies
Change Management
★ 26+ years experience
Out of the box thinking, supporting companies through often painful journeys
Customer Experience Management
★ 36+ years
experience
From C suite to customer facing staff, aligning values and performance
Acquisitions, Mergers
★ 26+ years
experience
Supporting change and aligning cultural values, often at times when teams feel under threat
Selected Clients
On request
