Carolina P.
Highly Experienced Quality Management Expert
Professional Value
Carolina is a quality‑management consultant who helps senior operations leaders in financial services firms achieve measurable cost reductions and service‑level enhancements. As a certified Six Sigma Black Belt, she has led cross‑functional Six Sigma programmes that saved millions and delivered ITIL‑based training that raised team efficiency by up to 30 %. Her track record covers finance and technology divisions across Europe and North America.
Selected Clients
Executive Profile
As an experienced Senior Management Consultant, Certified Six Sigma Black Belt and ITIL Management with many years' experience driving Six Sigma and Project Management Programmes, Carolina has been involved with a number of diverse projects, gaining extensive experience and knowledge in the financial, marketing, procurement, and technologies environments.
Carolina has actively participated as a consultant on several high-profile cross-functional projects, identifying and recommending process re-engineering improvements and cost saves. She also provided Six Sigma Deployment Methodology Programmes, support, and training to a variety of project teams, which included American Express, Sun Microsystems, Credit Suisse First Boston, Citigroup, Cititech, Bank of America, and for Quality Management Solutions Customers.
Carolina has worked on projects spanning a variety of divisions, business functionalities (marketing, finance) and service management solutions (service support; service delivery; IT Infrastructure Management; Applications Management; Business Perspective) and goals (quality enhancement, cost savings, process improvement, and technical development).
During these projects, she has served in a variety of roles (Project Manager, Six Sigma Black Belt, Service Deliver Consultant, Project Lead, Subject Matter Expert, Technical developer) and applied a variety of methodologies (AEPM, Method/1, Six Sigma, ITIL, Prince2). Further, these methodologies have given her exposure to a variety of tools - Process flows, Fishbone, Histograms, and Hypothesis testing, control charts, and CBA analysis.
As part of her roles, Carolina worked with project managers, project teams, business partners, and leadership teams to define service level management to ensure agreed services were delivered, service support requirements, re-engineering solutions, decommission processes, and specify optimum designs for subsequent development (time, scope, and money being major denominators for these solutions). Controlling risk and issues during development by taking stop-go decisions and reviewing deliverables are also a major part of her roles.
One of her major strengths is her ability to communicate and knowledge share at all levels. In addition to being a certified Six Sigma Black Belt, Carolina has additional skills and experiences, which will be of benefit to your company, such as languages (Spanish and French) and extensive Project Management experience.
Clients include American Express, Sun Microsystems, Credit Suisse First Boston, Citigroup, Cititech, Bank of America.
Key clients can also be listed as follows:
- American Express
- Sun Microsystems
- Credit Suisse First Boston
- Citigroup
- Cititech
- Bank of America
Core Competencies
Business Process Analysis
Carolina conducts business process analysis using methodologies like Six Sigma and ITIL.
She identifies areas for improvement and implements changes to increase efficiency.
Carolina's experience spans multiple industries, including finance and technology.
Communication
Carolina communicates effectively with stakeholders at all levels.
She is proficient in multiple languages, including Spanish and French.
Carolina's strong communication skills enable her to facilitate workshops and training programs, ensuring seamless project execution.
Education & Training
Carolina provides education and training in various areas, including Six Sigma, Prince 2, and ITIL.
She develops and delivers training programs, leveraging her expertise to enhance participants' skills and knowledge.
Carolina's training programs focus on practical application and results-driven strategies.