Cathy J.
Motivational Style Trainer And Coach
Professional Value
Cathy is a motivational trainer who helps senior retail managers sharpen business acumen and achieve personal performance goals through strategic planning and customer‑care techniques. She has built recruitment networks across Asia and Europe, runs a retail management summer school that has trained thousands of front‑line staff and delivered up to a.
Selected Clients
Executive Profile
Taking managers to their ultimate goals and developing their business acumen through successful people, Cathy is a Motivational practitioner that has experience in leading people towards their personal goals and being the best they can be. She uses real life situations, creates a relaxed and fun atmosphere.
Cathy has had over 20 years experience working in management at a senior level in both retail and education sectors. Since 1992 she has been involved in training and consultancy, working on strategic marketing planning projects and customer care and management skills training.
During 1999 and 2000, Cathy worked with the Peterborough Chamber of Commerce, helping local retailers with marketing planning, customer relationship management, and merchandising skills. She has gained international marketing experience through setting up student recruitment agencies in China, Germany, Greece, Malaysia, Russian Federation, Taiwan, and Turkey.
Since 2000, Cathy has acted as Group Director at the annual Retail Management Summer School at Keble College, Oxford. Run by the British Shops and Stores Association, she takes a group of retail managers through a residential week of finance, merchandising, leadership skills, and marketing.
Cathy has developed thousands of front line personnel to be the best they can be in respect of customer relations and people management. She understands today's business environment and customer behaviour, and offers in workshop style sessions the chance to learn the techniques that will help give your organisation the edge over competitors.
Cathy is known for her motivational style in developing people through one to one and group training. Her experience as a training practitioner and facilitator, using various training methods, ensures retention and application of skills in the workplace. She enjoys a wide variety of service clients, which helps her to bring best practice to all training sessions.
Core Competencies
Branding, Brand Delivery
Cathy develops individuals by utilizing branding techniques, enabling them to see themselves as unique brands.
This involves enhancing skills of persuasion, communication, presentation, and creativity to achieve career goals.
She guides individuals in self-promotion and personal development.
Management
Cathy possesses traditional management skills, including decision making, delegation, and problem solving, combined with modern skills like coaching and motivation.
She offers various courses, such as Liberated Leadership and Essential Supervisory Skills, to inspire and develop management abilities.
Crm, Customer Relations Management
Cathy emphasizes the importance of customer relations in achieving a competitive advantage.
She provides consultancy and training in CRM, focusing on developing customer orientation, writing service policies, and managing databases.
Her training covers customer care, motivational selling, and integrated promotional techniques.