Ralph F.
Create Change @ Work
Professional Value
Ralph helps mid‑size companies create great workplaces for staff and clients through a pragmatic, ‘no hugs’ training approach. He has delivered management‑training programmes to over 60 supervisors at a leading Canadian ski resort, earning Go2 Certified Trainer and Toastmasters CTM credentials, and consistently drives measurable service‑recovery improvements and higher employee productivity.
Executive Profile
This Facilitator teaches organizations how to create great workplaces for both clients and staff. This is done via keynote speeches, workshops and something he likes to call Medium Based Business Learning.
This expert began his career in the ski industry in 1986, as a ski instructor in Quebec. He has taught skiing around the world from Australia to Argentina. He has been a featured Instructor on several national and international television shows and been profiled in several newspapers and magazines. During his time in the ski industry he has held various ski school, sales, management and training positions. Highlights include being part of the original senior management team at Kicking Horse Mountain Resort, the first four-season resort to open in the Canadian Rockies in 25 years. He was also responsible for developing and facilitating a management-training program for over 60 Whistler/Blackcomb supervisors.
As a corporate trainer and facilitator, he has developed and delivered programs to both large and small businesses.
He offers a "no hugs" approach to business training. Whether it is a Keynote Presentation, Workshop, or one of his Medium Based Business Learning Programs, he will ensure you meet your objectives and deliver outstanding business results!
All of his programs are a "laugh till your abdominal muscles are sore" good time, but he has a real aversion to campfire singing, banging of drums (of any kind) and definitely no hugging! Training is work, not Woodstock.
This expert is the author of several articles on human resource issues and is currently working on a book titled "Monkey Business; the Fundamentals of Awesome Client Service".
He is a Toastmasters International CTM, a Go2 Certified Trainer and a Canadian Ski Instructors Alliance level 4 "Senior Instructor"; he is also a member of the Canadian Society for Training & Development and the Canadian Association of Professional Speakers.
His mission is to create change at work, by inspiring others to innovate, lead, and create great work environments.
Core Competencies
Customer Care, Service
Ralph specializes in Customer Care, Service, helping businesses create great workplaces for clients and staff.
He teaches the fundamentals of awesome client service, including understanding the difference between customers and clients, and developing practical advice on service recovery.
His approach focuses on creating a service experience trail and building raving fans.
Time Management
Ralph is skilled in Time Management, enabling individuals to take control of their daily work.
He employs proven tactics and exercises to help determine important tasks, evaluate their importance, and build a daily schedule.
His approach teaches the difference between important and urgent tasks, and the principles behind effective time management, leading to a sense of accomplishment and increased productivity.