Chris P.
Experienced Leadership And Performance Management Trainer
Professional Value
Chris is a leadership trainer who helps private‑sector managers and public‑sector team leaders build high‑performing cultures through targeted appraisal and performance‑management programmes. A Fellow of the ILM with 20 years’ experience, he has designed training strategies for privatised utilities and delivered executive coaching that aligns employee competencies with business objectives across UK organisations.
Selected Clients
Executive Profile
Chris has over 20 years’ experience in Management Development. He has a passionate belief that people are the key to success in any organisation.
Chris's background was originally in the transport industry, in railways and shipping and port management. From here Chris moved into management development, joining The Industrial Society (now The Work Foundation) as a Management and Training Adviser, working with a wide range of organisations in Southern England.
Manager of Business Training with Cable & Wireless plc immediately after privatisation, Chris helped develop a training strategy for the newly privatised company both in the UK and overseas.
Chris works as a trainer and consultant for a range of private sector and public sector organisations throughout the UK. Current clients include Siemens Medical Solutions, Specsavers Optical Group, London Borough of Sutton, the Isle of Wight College and Guernsey Training Agency.
Chris is a Fellow of the Institute of Leadership and Management, a Chartered Member of the Chartered Institute of Personnel and Development and a Companion Member of the Chartered Institute of Customer Service.
Chris’s key specialist areas include:
- leadership in the workplace
- appraisal
- performance management
- employee development
- executive coaching
- teambuilding
- customer service
Core Competencies
Leadership
Chris specializes in leadership development, focusing on effective leadership in the workplace, business strategy, and change management.
He provides practical training for managers and team leaders, emphasizing Action Centred leadership and building effective teams.
Chris coaches for results, helping leaders develop their skills.
Performance Management
Chris offers expertise in performance management, including appraisal processes, individual competency analysis, and business objective setting.
He reviews progress, identifies development opportunities, and uses coaching and tools like Myers Briggs Indicator to enhance performance.
Chris helps organizations build on success and address performance gaps.
Customer Care, Service
Chris provides guidance on customer care and service, focusing on frontline customer interaction, communication skills, and dealing with difficulties.
He helps organizations set customer service standards, measure performance, and engage stakeholders.
Chris emphasizes teamwork and Ambassador skills for field service specialists, ensuring excellent customer experiences.