Simon D.
Experienced Management Consultant And Trainer
Professional Value
Simon helps organisations improve customer service operations and business processes through expert project and programme management. A Prince 2 qualified consultant with an MBA from Henley Business School, he has implemented performance improvement projects for global tech firms including Dell, Sun Microsystems and Cisco. Simon specialises in blended business solutions, innovation and the development of bespoke software to improve the customer experience.
Selected Clients
Executive Profile
Simon is a professional and experienced consultant, trainer and project manager. Having left the Army in 1993, Simon has held management positions in the NHS, in both Acute and Community Trusts, and became the Customer Service Manager for Psion Ltd, at the time, the leading handheld computing company in the world. Within the IT sector Simon has experience of Customer Services and Technical Support helpdesk operations.
In 1998 Simon joined a US-based management consultancy and training firm. His remit was the design, development and implementation of projects in the Customer Service practice which focused upon improving the customer service experience in call centre and support desk operations. This involved improving performance in clients such as Dell, Sun Microsystems, Siebel, Cisco and other IT and Telecoms clients.
He is Prince 2 qualified and holds an MBA from Henley Business School.
Simon's specialises in:
- Project and Programme Management
- Innovation and Creativity in the business place
- Business Process improvement
- Blended business solutions using bespoke tailored software
Core Competencies
Innovation Consulting
Simon provides innovation consulting services, helping clients improve brand performance and differentiate from competitors.
He assesses ideas, transforms them into projects, and maintains high visibility of progress.
Project Management
Simon offers project management services, including project audits, training, and consulting.
He designs and installs reporting systems, improves project performance, and links projects to innovations, utilizing his Prince 2 qualification and MBA.
Strategic Planning
Simon assists with strategic planning, aligning innovation with business strategy.
He considers business performance, risk tolerance, and expectations to determine the most suitable innovation type, guiding clients through the process with his expertise.