Mandy R.
Freelance Training Consultant
Professional Value
Mandy is a freelance training consultant who helps first‑line contact‑centre managers design and deliver behaviour‑changing programmes that boost call handling performance and leadership capability. She leverages her NLP Master Practitioner expertise to create customised curricula, delivering award‑winning first‑line management development for a major multinational across the organisation, with consistently high participant feedback.
Executive Profile
Mandy is a highly skilled, learner-centred facilitator with extensive experience in a wide range of industries, including sales, recruitment, contact centres, and the travel sector, and has designed and delivered programmes for agents through to CEOs. Vivacious and fun, she has enjoyed a successful and varied career, having managed many projects, including setting up and developing contact centres from the ground.
Mandy has had key involvement with many major training and development projects and has built lasting relationships with clients and associates. Her mission is to encourage excellence, and to that extent, she has served as a judge for many industry awards, including the prestigious Customer Service Trainer of the Year Award in 2001. Mandy has personally designed a host of creative, behavioural-changing courses for a wide range of individuals, which consistently achieve outstanding results that last.
A highly skilled personal coach, she is a Master Practitioner in NLP, Hypnosis, and Time Lining, as well as being a practitioner of Transformational Personal Change and Time Line Therapy™ and a trainer of Transformational Training. Away from work, Mandy enjoys all kinds of personal development, karate, reading anything and everything, and has a passion for all things equestrian!
Client testimonial:
- “At Siemens, we have used Mandy for a number of different projects, from training our customers in call handling skills, to running our internal first line management development programme. The feedback has always been very good, and she is such a force of energy and enthusiasm, her positivity is infectious.”
Core Competencies
Customer Care, Service
Mandy has experience in designing and delivering customer service training for various industries, including sales, recruitment, and travel sector.
She has worked with clients to improve customer service skills.
Mandy's training programmes focus on achieving outstanding results.
Leadership
Mandy has managed projects and developed leadership programmes for individuals at all levels, from agents to CEOs.
She has a strong background in leadership development and has helped many clients achieve their goals.
Mandy's expertise includes creating customized programmes.
Train The Trainer
As a skilled facilitator, Mandy trains new trainers to deliver effective sessions.
She has experience in developing trainer modules for professionals.
Mandy's approach focuses on building confidence and skills in trainers, enabling them to deliver high-quality training.