Desiree C.
Management Development Facilitator
Professional Value
Desiree management development facilitator who helps NHS managers and senior healthcare leaders enhance leadership, communication and conflict‑resolution capabilities. She delivers ILM‑accredited workshops and development centres using NLP, Belbin profiling and performance coaching, enabling participants to achieve measurable improvements in team effectiveness and personal performance. Her work spans the UK health sector.
Selected Clients
Executive Profile
Desiree is a professional and management development consultant with sixteen years' experience of developing people and 18 years' knowledge of the IT industry. A self-motivated and effective communicator, she enjoys the challenge of working with people of all levels to help them achieve their personal potential.
As an accredited centre for the Institute of Leadership and Management, Desiree provides training for delegates in all aspects of leadership and management from level 2 to level 5. In addition to a first-class degree in French and German and a second degree in Psychology and Management, she holds Diplomas in NLP, Performance Coaching, Writing, Life Coaching, Teaching IT, and Management.
She is experienced in running workshops and facilitating management development centres. Throughout her career, she has developed and run different courses for a variety of organisations and international companies in different sectors, including IBM, Oracle, The National Health Service, MIND, First Group, and BMI Healthcare.
Her portfolio of workshops includes sessions on leadership, communication skills, neuro-linguistic programming (NLP), mentoring, business writing, staff management, personal development, team building, interviewing skills, conflict resolution, and problem solving. The facilitation of management development centres has given her the opportunity to observe delegates closely in different scenarios, give meaningful feedback, and coach them towards greater effectiveness.
Desiree enjoys working with teams to maximise their effectiveness and achieve results. This includes using Belbin and psychometric profiling with individuals, coaching them on both a one-to-one and a team basis to help them understand their personal skills and work with them on their improvement areas. She has had several articles published in magazines, and in 1997, her first book was published, An Introduction to Office Management for Secretaries (Cassell). Desiree regularly reviews books for the ILM, and a number of these reviews have been published.
Her specialties include:
- NHS - portfolio of programmes for NHS staff, including KSF, team facilitation, communication, customer service, bespoke senior management, doctor, SPR, and consultant programmes
- ILM Management programmes
- Business coaching
- Mentoring programmes
- Trouble shooting with teams
Desiree's clients include:
- Chelsea & Westminster Hospital
- Royal Marsden Hospital
- Jardox Ltd
- MAF
- Whipps Cross University Hospital
- Thames Valley University
- North West London Hospitals
- London Borough of Bromley
- University of Greenwich
- Kent & Sussex Hospitals
- Bromley Primary Care Trust
- Thomson
- Oracle UK Ltd
Core Competencies
Management
Desiree is experienced in management development, providing training and feedback to individuals.
She analyzes leadership qualities and observes management skills in practice, coaching towards development.
As an accredited trainer, Desiree lectures on management skills, including conflict resolution and performance management.
Professional Development
Desiree works with professionals to enhance their skills and knowledge, teaching staff management fundamentals and running workshops on professional behavior and goal setting.
She helps individuals increase their effectiveness in their roles, focusing on personal development and growth.
Communication
With a diploma in Neuro-Linguistic Programming (NLP), Desiree provides insights into information processing and communication.
She teaches individuals how to contribute effectively in meetings and manage their personal communication style, ensuring effective interaction and collaboration.
Desiree's expertise includes non-verbal behavior and NLP techniques.