Derek W.
Customer Service Guru
Professional Value
Derek is a customer service consultant who helps UK retailers and service‑focused firms create ‘WOW!’ experiences that win national service awards. He built a consultancy that secured five UK national awards—including a double win of the Commerce Magazine Excellence in Customer Service award—and backs every training session with a full‑refund guarantee. His programmes are delivered worldwide but primarily serve UK businesses with turnover above £10 m.
Executive Profile
Derek is an inspirational and motivational speaker, and creator of The WOW Awards™. He is a leading UK customer service speaker and world-wide selling author of a renowned work-book for business owners and managers.
He is one of Britain's leading business and customer service gurus.
Derek's previous business won five national awards for customer service, including Commerce Magazine Excellence in Customer Service (the only business to ever win this award twice) and The Federation of Small Businesses Customer Care Award.
He advises and trains a wide variety of businesses on how to create 'WOW!' in their customer service. Derek's services as a Professional Speaker are in demand from national and international corporations and business groups.
Derek was Chief Executive of the Society of Consumer Affairs Professionals in Europe and he's a regular guest on TV and radio programmes dealing with customer service issues.
Derek's unique offer is that all, yes all, his work is fully guaranteed. If you don't feel he has met your expectations, he will refund your investment. This gives you total reassurance when booking him as a speaker, investing in one of his books, or booking his company's consultancy services.
Core Competencies
Customer Care, Service
Derek is a renowned expert in Customer Care and Service, having won five national awards for customer service with his previous business.
He advises and trains businesses on creating exceptional customer experiences.
Derek's services are in demand globally, and he delivers engaging, interactive training programs.
His expertise combines service and marketing strategies to increase profits.
As the creator of The WOW Awards, he recognizes and rewards outstanding customer service achievements.
Derek's work is fully guaranteed, ensuring clients receive high-quality services that meet their expectations.