Maureen K.

I started my career in 1981 at the South African Broadcasting Corporation on the Black TV station. I was involved in the translation of documentary and children's programmes from French to English.

In 1983, I joined a major insurance brokerage in South Africa and rapidly moved up to become a Senior Manager in human resources, training, and development. I went on to obtain a managerial qualification through the Graduate Institute of Management Technology and various other qualifications in training and development. During this period, I was nominated as the chief facilitator of distance learning for Africa Growth Network.

I broadened my experience in the training of retail managers and front-line service staff. My passion is to maintain customer care in any people service-related industry, and I have notably been involved in the facilitation of the Vuselela 365 customer care programme for Pick & Pay retail store (SA).

I have also gained invaluable experience in conducting and co-facilitating Performance Management and Interpersonal Skills programmes in North, West, and Central Africa (in French). I have also worked extensively in the SADEC region.

I am currently a Performance Consultant and specialise in the enhancement of People Skills. I have facilitated numerous training workshops on interpersonal skills, negotiation skills, time management, performance management, and customer care skills.