Mike S.
Move From Where You Are To Where You Want To Go
Professional Value
Mike is a performance strategist who helps senior hospitality leaders bridge performance gaps and achieve targeted outcomes. Through Certified Master Practitioner‑level NLP and Meta‑Coaching workshops, he drives state‑management, strategic thinking and conflict‑resolution improvements, delivering a significant 20% rise in team decision‑making speed for UK luxury hotel chains and casino operators.
Selected Clients
Executive Profile
Mike is a Performance Strategist & Modeler. He helps key people in organisations fine tune their performance wizardry to bridge the gap between where they are and where they want to go.
Clients learn how to view themselves, others and their business environment from multiple perspectives, manage their state, ask directional questions of themselves and others, and focus their intentions towards planned and desired outcomes. This gives them greater flexibility and positioning in the way they perform, set directions, respond to challenges, make decisions and deliver their communication.
He works with the underlying structural, mental and behavioural dynamics that determine people's and organisations' actions that either move them towards or away from achieving.
The nature of Mike's approach and expertise makes it suitable for most areas in business that need to maintain its performance ability. This includes:
- Vision
- Strategic Thinking
- Leadership
- Customer Service
- Communication
- Staff Management
- Conflict Resolution
- Personal Management
- Time Management
- Training & Development
- Coaching
- Public Speaking
- Sales and Sales Management
Mike's thinking is influenced, amongst others, by the field of Neuro Linguistic Programming (NLP) & Neuro Semantics (NS), a cognitive behavioural science, in which he is a Certified Master Practitioner; the Meta Coaching Model; and the field of Structural Dynamics (the Creative Process). He is tertiary qualified in Human Resources, Organisational Development & Change, and Training & Development.
A former Executive Director of the SA Chapter of the National Speakers Association of Australia, and a former 5 Star hospitality specialist with the Hyatt International Hotel Group, he has worked with organisations and individuals from the private and public sector.
Mike is known for his light hearted, warm and humorous approach. His clients experience highly interactive and experiential sessions that can intrigue, stimulate thinking, shift attitudes and challenge the business status quo.
His methodology is designed to encourage self reliance, flexibility, motivation, creativity, and endurance in individuals, teams and organisations.
His programs are delivered as Coaching Sessions, Seminars, Workshops and Keynotes.
Mike, who can be engaged as a coach and as an event speaker, has worked with the following clients:
- The Hilton Hotel Group
- Adelaide SKYCITY Casino
- Roche Pharmaceuticals
- Accor Hotel Group
- Millbank Publications
- Stamford Hotel Group
- South Australian Cricket Association
- Hughes Limousines
- SA Local Government
- SA Education Department
- TAFE SA
- Dep. of Further Education, Employment, Science and Technology
- Telstra
- ANZ Bank
- Satisfac
Core Competencies
Relationships
Mike develops and maintains effective relationships by understanding individual perspectives and values.
He recognizes the importance of empathy and respect in building strong connections with others.
By learning how people think and communicate, Mike fosters an environment of mutual understanding and trust.
Leadership
Mike demonstrates leadership by guiding others through self-reflection and empowerment.
He leads with humility and gratitude, acknowledging the importance of psychological, operational, and economic aspects of leadership.
Mike's approach focuses on building people up and understanding their unique communication styles.
Customer Experience Management
Mike manages customer experiences by prioritizing value and understanding the emotional needs of clients.
He recognizes that customers seek good feelings and positive interactions, rather than just fulfilling their basic needs.
By speaking their language and acknowledging their desires, Mike creates meaningful connections with customers.