Prasad M.
Business Coach And Mentor
Professional Value
Prasad is a business coach who helps BPO senior leaders and call‑centre executives elevate customer service and communication performance. He has run over 100 communication and presentation workshops, created the PEELS English‑skill programme, advised Mumbai‑based BPOs on service‑delivery processes for two decades, and taught MBA and corporate audiences for 19 years, delivering measurable gains in team productivity.
Executive Profile
With almost 38 years in Customer Service, Communications & HR Intervention, Prasad has held senior marketing/customer-service positions for more than 20 years. During this tenure, as a visiting management teacher and corporate trainer, he has also taught Marketing, Customer Care, and Communications to MBA & corporate audiences for over nineteen years.
A post-graduate from Jamnalal Bajaj Institute of Management Studies, Mumbai, Prasad also holds a Certificate in Corporate Planning under the Executive Development Program from the same institution.
He served as Vice President (HR), at Intelenet Global Services Ltd, Mumbai from Oct 2000-Mar 2002. Since April 2002, he has been advising BPOs in Mumbai & Pune on customer-service delivery processes, talent transformation, including training & related intervention.
With a passion for customer satisfaction, Prasad has been zealously training & motivating corporate teams for service delivery. He has designed and run various seminars/workshops aimed at helping executives enhance not only their customer-service skills but also their productivity levels, in general. During the late nineties, he ran a series of 2-day programmes on Communication Skills for Siemens, across the country.
Prasad has also trained at HDFC, Standard Life, TCS and a host of other organizations. He has also been a visiting faculty at the Institute of Hotel Management, Aurangabad (sponsored and run by the high-profile Taj Group of Hotels). In addition to doing programs on Communication Skills, Assertiveness Building, Negotiation, Time Management, and other self-development topics, Prasad also coaches executives on enhancing their spoken and written English – his program PEELS (Program for Enhancement of English Language Skills) has been a great success.
Prasad enjoys reading both management and serious fiction. He also does professional writing (including ad copy and web-content) and voice-overs. An essay of his titled Musings of a Marketing Mind Meandering into Man Management was very well received. If you want a free copy of this essay, please write to Prasad. Teachings of gurus like Edward de Bono and Stephen Covey have had a great effect on him; he is a strong believer in the corporate soul.
Core Competencies
Communication
Prasad possesses expertise in Communication, having conducted over 100 programs on enhancing Communication Skills and Presentation Skills, utilizing fundamental concepts to facilitate a basic understanding of communication.
Coaching
As a seasoned coach, Prasad has interacted with MBA audiences and run workshops to help call-center executives become effective coaches for their teams, playing the role of a career-coach.
Customer Care, Service
With almost 38 years of experience, Prasad is an expert in Customer Care and Service, having applied this expertise extensively in call-centers since 2000, and held senior positions in marketing and customer service.