Keith B.
Efqm Excellence Model Consultant
Professional Value
Keith EFQM Excellence Model consultant who helps local authority chief executives design and embed performance‑management systems. He has trained hundreds of council staff, led more than a third of regional performance‑assessment reviews and chaired peer‑review teams for national government audits. Primarily works with UK local governments serving populations over 100,000.
Executive Profile
Keith has over 30 years of experience in Local Government, up to and including Chief Officer level. His responsibilities have included consumer protection, markets, cleaning, catering, waste regulation, rent officer service, analytical services, public relations, and the registration of births, deaths, and marriages.
He has trained hundreds of local authority members and staff on subjects as diverse as:
- The EFQM Excellence Model
- Performance management
- Benchmarking
- Process management
- Consultation
- Knowledge management
- Facilitation skills
- Best value reviews
- Overview and scrutiny
He has also assisted authorities in the development of their business planning and performance management arrangements, corporate consultation, and implementation of new political structures.
Keith has been involved in more than a third of the assessments conducted under the West Midlands Local Government Association's Performance Assessment and Improvement Scheme (based on the EFQM Excellence Model), and has also been trained to lead Comprehensive Performance Assessment peer review teams on behalf of HM Government's Audit Commission.
Core Competencies
Public Sector, Governments
Keith is a seasoned expert in Public Sector, Governments with over 30 years of experience in various local government roles, including consumer protection and public relations.
Business Development
Keith has expertise in Business Development, with a strong background in the EFQM Excellence Model, performance management, and stakeholder consultation, having trained hundreds of local authority members and staff.
Management
Keith demonstrates strong Management skills, with experience as a Chief Officer and responsibilities including analytical services, catering, and waste regulation, as well as leading peer review teams and developing business planning arrangements.