Hans S.
Highly Sought After Mystery Shopping Expert, Member Mspa
Professional Value
Hans is a mystery‑shopping specialist who helps hospitality operators enhance guest experience and drive repeat business. He delivers software‑driven benchmarking reports and coaching that have consistently raised service quality scores by up to 15% for European leisure brands, drawing on Disney‑originated methodology. His programmes span Dutch and wider European venues, from theme parks to holiday resorts.
Selected Clients
Executive Profile
This Holland-based facilitator enjoys with enthusiasm national and international Mystery Shopping relationships and recognition for quite some time. Hans offers a complete and practical programme and support in order to assure the best returns on investment.
The Disney philosophy is the basis of his vision and methodology. His well-known and leading organisation in qualitative experiences and contacts developed a well-functioning approach to realising a constant quality guest-customer experience which often exceeded expectations.
Hans is a member of the Opening Crew Euro Disney, later to be renamed Disneyland Paris, and worked as an operation manager and trainer in this theme park from 1991 up to and including 1995. In addition to his formal education in Tourism Management (NWIT Breda) he also was employed with Dolfinarium Harderwijk, National Car Rental, Walibi-Flevo/Six Flags Holland, Landal Greenparks, and NOC/NSF.
Hans' experience in customer-oriented sales and marketing, as well as his education at the Disney University, make him the ideal candidate to professionally assess any organisation or to lead complex mystery shopping projects globally.
These experiences have been included in the unique software modules for each branch of business and they form the basis of his organisation. By asking the right questions and identifying oneself with your company, his reviewers are inspired to give motivating feedback after a number of interactions with your people (phone, e-mail, person to person, written, website, etc.). Hans' job is to prepare clear hands-on reports and constructive feedback which will stimulate your people in the workplace.
His clients include:
- CenterParcs
- Jogchems Theaters
- HMSHost
- Stadsschouwburg Amsterdam
Of course, Hans also provides professional services to smaller companies.
Hans supports clients with his qualitative research. You too can now select to use his system (anywhere!) with your entire team of people or only one specific department in order to get feedback from your customers on how your products or people are doing. Your reward will be fast-coming repeat business, positive mouth-to-mouth advertising, and a positive working environment.
Core Competencies
Business Strategy
Hans develops business strategies through Mystery Shopping, providing qualitative research and data analysis to improve client services.
He offers software-directed reporting, benchmarking, and tailored coaching to enhance quality and service norms.
Customer Care, Service
Hans delivers exceptional customer care and service, leveraging his experience as an operational manager at renowned establishments like Disneyland Paris and CenterParcs.
He focuses on creating positive customer experiences and motivating teams.
Management
Hans excels in management, with expertise in operational management, marketing, and training.
He has led teams at various organizations, including National Carrental and Landal Greenparks, and provides inspirational leadership, customer care, and teambuilding guidance.