Joy W.

Joy is a Human Resource and Development Specialist with international operational and strategic change management experience. Versatile with proven organisational and interpersonal skills developed in both consultancies and large corporate companies.

Successful in change and performance improvement, Joy has been at the forefront of radical change as a consultant to organisations based in Europe and the Middle East, who have been faced with the requirement for increased competitiveness, change and reform that impact organisations at every level.

Joy is ranked amongst the top three consultants on TrainerBase and a founder member of The Trade Association for Learning Practitioners

Relevant Experience & Career History

From 1999 to date: Managing Consultant at a Training Services

• Design of a competency-based performance management system for a Telecommunications Company in Libya
• While at Yemen LNG: Lead consultant, designing programmes to build capability and create cultural change at Yemen LNG. Designing a bespoke competency framework aligned to strategy. Coaching senior managers and stakeholders to enable effective leadership
• Qatar Gas – designing bespoke management programmes to enhance personal and managerial effectiveness
• For Infilco Degremont– Provision of a range of management development programmes and coaching at an engineering facility based in Samra, Jordan. Design and delivery of a range of development programmes for senior managers and engineering supervisors at a water treatment facility
• Design of a competency framework for Kuwait Petroleum Corporation. Evaluating 7 existing frameworks across business divisions of the public sector operation. Designing an updated framework to meet strategic and operational business requirements. Aligning performance management systems to external standards to incorporate ISO, IIP, Health & Safety and environmental regulations
• Training Needs Analysis & Development Planning Telecommunications Regulatory Commission, Amman – Strategic HR planning to identify the competencies required of the organisation to influence the strategy & direction of the TRC to optimise their sphere of responsibility to deliver effective telecom regulation
• Telecommunications Regulatory Commission, Amman – Bespoke design of 18 training programmes to develop leadership, management, and key service delivery skills at the Telecommunications Regulatory Commission. Delivery of the programmes and post-programme coaching to ensure transfer of learning. The aim of this intervention was to develop capacity to meet strategic objectives
• ADCO – Abu Dhabi. Design and delivery of a range of trainer development programmes for offshore safety instructors
• Design and delivery of a range of change management initiatives for Ejabi, Amman
• Greater Nile Petroleum Operating Company – Design and delivery of a range of management, leadership, and negotiating skills programmes for senior executives
• Greater Nile Petroleum Operating Company – Design and delivery of a range of development programmes to support the Sudanese nationalisation programme
• Municipality Amman – Design and delivery of 3-day strategic management workshops for senior executives. This initiative was followed up with 2 change management programmes to guide managers towards effective implementation of change initiatives
• Design and delivery of development programmes, leadership development, & performance coaching aimed at engineers for USAID at a water treatment plant at the Dead Sea, Jordan
• Ejada: Design and delivery of a 60-day syllabus to develop and assess trainer competencies, including pre and post-course assessment mechanisms, ongoing assignments, grading structure. The syllabus was delivered at Abunsair training centre and aimed at training instructors in the clothing industry. Post-course coaching encouraged transfer of learning and mentoring
• Jordan Telecom: Lead consultant – Performance Management Systems including document design, training design and delivery for 600 managers and training 4 Arabic trainers to deliver the programmes

From 1997 to 1999: Senior Consultant – Industri Matematik International. Industri-Matematik International provides world-class supply chain management solutions for high-volume wholesalers, retail- and manufacturing distribution companies.

• Analysing, mapping and documenting business processes against software functionality, recommending solutions and managing change processes in Hotpoint, Fisher Scientific, Kellogg’s
• Designing end-user training manuals, work instructions and procedure manuals for Kellogg’s and Hotpoint
• Delivering end-user training in a range of business-specific areas, including procurement, sales order management, warehousing systems

From 1986 to 1997: Regional HR Manager, Spicers Ltd. Spicers are Europe’s leading wholesalers of office products with a portfolio of over 26,000 products and distribution centres across the UK and Europe.

• An influential member of the management team delivering a HR service including policy interpretation, legal guidance, recruitment and selection, grievance and disciplinary support
• Establishing NVQ competency-based programmes for employees in various occupational areas including: Customer Service, Sales, Training & Development Units, Warehousing and Distribution, NEBSM - Supervisory Management and Diploma in Management Studies