Tom R.
Inspirational, Passionate Development That Gets Results
Professional Value
Tom is a talent development consultant who helps mid‑size service‑sector CEOs embed culture and boost organisational performance through people‑focused strategies. He delivers award‑winning talent frameworks for teams of 50‑200, raising performance‑management scores by 15 % and securing succession‑planning readiness, drawing on his Chartered Institute of Personnel & Development membership and five‑star hospitality expertise.
Selected Clients
Executive Profile
Tom is a multi-award-winning talent professional with a background in the behavioural side of cultural and organisational development. He has a particular passion for ambitious organisations that want to deliver sustainable performance improvement... but that want to do it through their people.
He has a background in Learning & Development, in high-touch customer service industries. In 2006 he was part of the team that started a hospitality outsourcing business as Head of Talent and Organisational Development, being responsible for the people agenda - then later worked as Director of Talent in a digital agency. More recently, he's been working as a consultant, working with teams and businesses who have a need to develop, inspire or re-engage their teams...
He specialises in the following areas:
- Organisational & Cultural Development
- Leadership development
- Large scale behavioural change management
- Recruitment / Attraction
- On-boarding
- Learning & development, training
- Internal communications
- Leadership development & succession planning
- Reward
- Engagement
- Performance management
With a background in a Five Star hospitality and customer service, Tom has a strong track record in helping small to medium sized teams develop, using the power of their people!
Tom is a member of the Chartered Institute of Personnel & Development, the British Institute of Facilities Management and the Learning & Performance Institute. He is a committee member for the Learning & Career Development Special Interest Group of the BIFM and a judge for the Learning & Career Development Awards. He is a regular speaker and published author.
Core Competencies
Organisational Development
Tom has extensive experience in organisational development, with a background in leading award-winning Learning & Development teams.
He works with teams to design and facilitate better performance management, effective recruitment, and leadership development.
Tom creates methods for up-skilling leaders, assessing and rewarding performance, and holding effective appraisals.
Customer Care, Service
Tom understands the service industry, having worked with various sectors.
He helps businesses understand their customers and teams better, with a focus on customer service as a key differentiator.
Tom's experience includes working with Automotive, FMCG, Retail, Banking, and other industries.
Corporate Culture
Tom consults with organisations on creating, reinforcing, and embedding their culture.
His work includes vision and values creation, behavioural competency modelling, and cultural assessments.
Tom delivers programmes that reinforce culture, helping organisations achieve their goals through their people.