Malcolm S.
Training For Human Resource And Organization Transformation
Professional Value
Malcolm is a training specialist who helps retail and hospitality sales leaders improve consultative selling and customer engagement. He has delivered high‑impact workshops to more than 20,000 corporate staff across the UK and Europe, driving measurable gains in sales effectiveness and service excellence. His programmes focus on retail, travel and hospitality organisations operating at scale.
Executive Profile
Malcolm is the Founder Director of a training firm which specialises in knowledge creation & management, need-based consulting and providing training & development solutions to leading corporate organisations from various diverse industries like hospitality, travel, manufacturing, telecommunication, retail, etc.
The areas of specialisation are Retail Management, Sales Management, Service Management, Human Resource Management & Development and Strategic Marketing.
An Electrical Engineer by learning and postgraduate in Marketing Management, consulting, training and development is a passion since conducting the first training programme more than a decade ago.
Since 1993 he has trained more than Twenty Thousand Corporate Personnel across the hierarchy from these industries, apart from Youth and Children in various age groups. He brings with him a rich experience of the best practices in the field of transformation, knowledge and learning management.
Each of the seminars, training programmes and workshops has a very practical approach, with a perfect blend of theory, real life experiences, industry experiences, group interactions and realistic solutions.
He is also attached with leading Management Institutions, Colleges, and Schools and contributes in various business publications.
Some of the organisations for whom he has consulted and trained are:
- SHOPPERS’ STOP
- PIRAMYD
- WEEKENDER
- PEPE JEANS
- GLOBUS
- TRUMART
- GODREJ NATURES BASKET
- BPCL IN & OUT STORES
- TITAN
- TANISHQ
- RAYMOND
- ZODIAC
- DAMAS
- VIMAL
- RELIANCE FRESH
- RELIANCE TRENDZ
- RELIANCE DIGITAL
- DMART
- ETAM
- PANTALOON
- US PIZZA
- TIMES BANK
- ICICI BANK
- 3 GLOBAL SERVICES (3G)
- DDAMAS
- GINI & JONY
- REID & TAYLOR
- PROVOGUE
- CP SHIPS (HAPAG LLOYD)
- HERBERTSONS
- THOMAS COOK
- COX & KINGS
- TRAVELJINI.COM
- SOTC TRAVELS
- MAKE MY TRIP.COM
- THE LEELA KEMPINSKI
- RAHEJA HOTELS
- THE ORCHID
- BHARAT PETROLEUM
- ESSEL GROUP
- UB GROUP
- GLOBAL TELESYSTEMS
- TATA GROUP
- UNIVERSAL CONSULTING
- HFCL
- OCWEN FINANCIALS
- ITC
- FORBES GROUP
- ESSEL GROUP
- KLM
- BPL MOBILE
- AIRTEL
- HUTCH
- IDEA CELLULAR
- CEAT LTD
Malcolm has been a guest speaker for various organisations across the country. He has been conducting motivational programmes for a wide spectrum of audience across hierarchy, and also has been an integral part of many positive transformational success stories of organisations and individuals.
The following are some of the extremely popular and effective topics covered during the seminars and motivational programmes:
- Setting and Attaining Goals
- Attitude is Everything
- Leadership
- Superteam – building and sustaining a winning team
- Personal Transformation & Change Management
- You as a Brand
- Making Yourself Memorable
- Winner Takes It All
- How to Be Successful
- Being Happy
- The Power of Purpose
- Maximize Your Potential
- Power of Positive Thinking
- The Well Organised Executive
- Self Motivation & Self Esteem
- Power of Now
- Influencing & Motivating Others
- Positive Interpersonal Skills
- Customer Centric Selling
- Service Magic
- Inspiration
- Power of Positive Visualization
- Personal Effectiveness
Core Competencies
Customer Experience Management
Malcolm designs service management strategies and implements systems to deliver exceptional customer experiences.
He consults on all aspects of service management and delivery, creating magical experiences for clients across retail, travel, hospitality, telecom, banking, and financial sectors.
Retail
Malcolm has core competency in all aspects of retailing, including operations, merchandising, visual merchandising, marketing, store management, and human resource management.
He designs strategies for various retail formats and trains retail teams from CEOs to frontline personnel.
Personal Development
Malcolm enables personal transformation for success, focusing on personal effectiveness, self-development, positive attitude, goal setting, change management, and personal brand building.
He helps individuals develop leadership, communication, and interpersonal skills to achieve their goals.