Ajit K.
Accent Neutralization / Business Communication
Professional Value
Ajit is an accent coach who helps BPO and IT customer support teams achieve quality excellence through targeted accent neutralisation and soft‑skills training. He has delivered hands‑on programmes that raised advisor performance scores, earned quarterly best‑quality certificates and applied Six Sigma basics using Avaya and NICE monitoring tools. Primarily operating across Indian BPO centres.
Selected Clients
Executive Profile
Ajit is a Pune University Bachelor's Degree holder in Commerce. He has over 7 years of work experience in the service industry.
He started his career with Mphasis Pune (now called EDS). His job responsibilities included monitoring and analysing calls. He also participated in assisting Quality implementation projects, preparing lesson plans for advisors, conducting quality analysis and team huddles, coaching (voice and accent) advisors on calls and participating in client conference meetings. He has also taken part in Soft Skills Training.
After Mphasis, he joined IBM Daksh where he worked in Operations taking calls and training new recruits in the area of Voice and Accent; and Customer Support.
Ajit's expertise lies in the area of Voice and Accent. He has worked as a Consultant trainer where he has trained the employees of the following clients:
- Wipro BPO-Powai
- Wipro IT - Pune
- Wipro Belapur
- GEMS
- Nipuna in Hyderabad
Apart from training in Soft Skills, Ajit has additional skills and hands-on experience/achievements:
- Avaya Telecommunication System
- NICE CMS (Call Monitoring System)
- Certificate in best quality for a quarter
- Certificate in meeting set targets
- Certificate in over exceeding set expectations
- Certificate in 2-day basics in Six Sigma
- Data - MS Word, Excel, PowerPoint
Core Competencies
Call Centre Related
Ajit possesses expertise in call centre operations, with skills in voice and accent training, floor monitoring, and feedback provision.
He has experience in mentoring and coaching advisors on calls, and has worked with clients from diverse cultural backgrounds.
His call centre related competencies include customer service, accent neutralization, and cross-cultural communication.
Communication
Ajit has strong communication skills, with proficiency in business communication, both spoken and written.
He is experienced in accent neutralization and voice and accent training, and has worked with clients from diverse cultural backgrounds, facilitating effective cross-cultural communication.
His communication skills are further complemented by his knowledge of grammar and language usage.