Rima S.
Specialist Accent Neutralizer, Communication Specialist
Professional Value
Rima , a specialist accent neutraliser, helps multinational call‑centre managers achieve clear, globally understood English communication through competency‑based training. She designs customised programmes that neutralise accents, sharpen active listening and elevate presentation skills, employing pre‑assessment, mid‑evaluation and final assessment to measure progress. Based in Pune, she.
Executive Profile
Rima is an outgoing, enthusiastic, self-motivated learning professional with hands-on exposure to multinational companies' processes and standards.
She is able to work in a team and lead it at the same time. Her greatest strength is her high degree of commitment to work, ability to coach and mentor team-mates, and attempt to excel and achieve perfection. Rima currently works as a Corporate Trainer at a well-known training firm in Pune, India.
She regularly leads specific and customised training interventions mainly in the areas of soft skills and communication development.
Rima's area of work includes:
- Competency Based Training Programs (CBT)
- Accent Neutralization
- Active Listening
- Coaching Skills
- Handling Escalated Calls
- Analytical Skills
- Cultural Sensitivity
- Motivational Skills
- Client Interfacing Skills
- English Usage
- Problem Solving and Decision Making Skills
- Conference Calls
- Email Etiquette
- Presentation Skills
- Thinking Skills
- Written Communication
- Grammar for Success
- Call Smart
- Strive for Excellence
- Corporate Personality
Rima conducts regular training sessions in Accent, Numeracy, Reading Comprehension, Thinking Skills, Written Communication, and conducts pre-assessment, mid-evaluation, and final assessment.
Rima also conducts refresher training on Voice and Accent, English Grammar, and Mock Calls.
Core Competencies
Call Centre Related
Rima has experience in call centre operations, including customer service and floor monitoring.
She is skilled in quality checking and technical troubleshooting, with the ability to develop content for training programs.
Rima's call centre related skills enable her to effectively manage and train teams in this area.
Communication
Rima possesses strong communication skills, with expertise in English training and business communication.
She is able to neutralize accents and facilitate effective listening, while navigating cross-cultural interactions.
As a trainer, Rima excels in teaching communication skills to teams and individuals.