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Business Training

Bhavya D.

Accent Neutralization Trainer And Coach

Bangalore, India

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Professional Value

Bhavya helps Fortune 500 companies and BPOs achieve communication excellence through expert voice, accent and soft skills training. With over 7 years of international experience and certifications in US and Neutral accent training, she specialises in organizing intensive programmes for new hires. Bhavya provides comprehensive training modules for clients like Infosys, Caterpillar and CISCO, developing talent through process training, presentation skills and e-learning platform management.

Selected Clients

InfosysCaterpillarCiscoZentaCSGArrowIngram MicroGeneral StarChubbAONSurlin ConsultancyCaterpillar LogisticsiGATETMISpark BPO Pvt. Ltd.Spanco Telesystem and Solutions Ltd.System DomainMantechNCT LtdHTDM-IHL

Executive Profile

is a trainer of international repute. She has a varied experience of over 7 years. She specialises in the training of Soft Skills & Behavioural Trainings, Voice & Accent (US & Neutral).

has been certified by clients for conducting process training of special nature meant especially for new hires. She regularly develops modules for process, voice & other related trainings.

has worked as Assistant Manager Training for Zenta, a Fortune 500 Company and was responsible for coordinating training needs and solutions for CSG group, consisting of 8 teams with 4 reporting trainers. One of the prominent needs was to organize a special & intensive training for new hires. She was also responsible for other varied trainings such as Cross Training, Product Training, Remedial Training, Soft Skills Training as well as streamlining.

has organised TTT (Train The Trainer) for aspiring trainers. The training material had to undergo a careful validation before it was uploaded onto iLMS (e-learning GURUKUL). She has been associated with HTDM-IHL vertical (7 Engagements) and served as a backbone in organising & delivering training.

Modules conducted are Voice & Accent and behavioural training related modules like:

  • Presentation Skills
  • Problem solving n Decision Making
  • Telephone Etiquette
  • Analytical Skills
  • E mail Etiquette
  • Coaching Skills
  • Written Communication
  • Communication Skills
  • Culture and Body Language
for Clients such as Arrow, Ingram Micro, General Star, Chubb, CISCO and AON.

's Clients include:

  • Infosys
  • Surlin Consultancy
  • Caterpillar logistics
  • iGATE
  • Zenta
  • TMI
  • Spark BPO Pvt. Ltd. (Gurgaon)
  • Spanco Telesystem and Solutions Ltd.
  • System Domain
  • Mantech
  • NCT Ltd

Core Competencies

Communication

★ 26+ years experience

Bhavya delivers Communication skills training, including Accent Neutralization, to enable individuals to speak without mother tongue influence, ensuring grammatical correctness and global comprehensibility.

She develops modules for voice and accent training, covering US and Neutral accents, to enhance overall communication effectiveness.

Bhavya's training programs focus on equipping individuals with skills necessary to communicate effectively in a global setting.

Call Centre Related

★ 26+ years experience

Bhavya has expertise in Call Centre Related training, including Customer Service, Floor Monitoring, Voice coaching, Quality checking, and Content development.

She has worked with various clients, such as Arrow, Ingram Micro, and Cisco, to deliver customized training programs, focusing on improving customer service skills, voice and accent, and overall call quality.

Bhavya's training programs are designed to meet specific client requirements and enhance call centre operations.

Coaching

★ 26+ years experience

Bhavya is a skilled Coach, providing training and feedback to agents to enhance their performance and meet SLAs.

She conducts floor coaching, monitors calls and emails, and provides individual attention to agents, ensuring they meet client expectations and requirements.

Bhavya's coaching expertise extends to developing and delivering training programs, focusing on improving agent performance, quality, and customer satisfaction.

She has worked with various clients, including Zenta and Infosys, to deliver customized coaching and training programs.