Ian M.
Learning & People Development Consultant & Trainer
Professional Value
Ian is a Learning and People Development Consultant who helps senior sales and call‑centre teams in financial services elevate leadership, sales performance and customer service excellence. He draws on 17 years of training, CIPD membership and qualifications as a Performance Coach and SDI facilitator to design, deliver and evaluate programmes that boost team performance and operational effectiveness across European and Middle‑Eastern markets.
Selected Clients
Executive Profile
Ian is a dedicated and committed Organisational & People Development Consultant specialising in the design, delivery and evaluation of a wide range of subjects such as sales, customer service, call centre, coaching, management skills training and HR Development.
Ian is a member of the CIPD (Chartered Institute of Professional Development), has a degree in Business Coaching and is a qualified Performance Coach and SDI (Strengths Deployment Inventory) facilitator.
Before becoming a training consultant, Ian had established a strong background in sales and customer service, having previously undertaken the roles of a key account manager, mortgage specialist and manager of personal lending team, within a major international finance company.
Ian then moved into a training and development role, where he was the National Training Manager responsible for the development and delivery of training programmes to all front line sales staff, key account managers and call centre staff. Ian's flexible style and knowledge of European and Middle Eastern cultures, allows him to fully understand the needs of his audience and adapt his training sessions accordingly.
Ian strongly believes that the learning experience should be fun and always creates a professional, energetic and interactive atmosphere in all his training sessions.
Specialist Areas
- Sales Manager Development
- Performance Management
- Customer Service Excellence Training
- Leadership Development
- Team Development
- Sales Training
- Coaching to Excel
- Human Resource Management
- Behavioural Awareness
- Training Team Development
- Communications Skills
- NLP Training
- Call Centre Training
- Consultancy Skills
- Time & Stress Management
- Problem Solving & Decision Making
- Emotional Intelligence
- Presentation Skills
Core Competencies
Customer Care, Service
Ian delivers customer service training with a focus on excellence, leveraging his experience in the service industry to create interactive and engaging sessions.
He aims to achieve a global change in customer service levels.
Ian's approach is professional and energetic, ensuring a positive learning experience.
Sales - Specialised
Ian specializes in sales training, drawing from his 6 years of experience in sales relationship roles and 7 years of managing sales teams.
He provides expert guidance on sales strategies and techniques, helping teams improve their performance and achieve their goals.
Ian's training sessions are tailored to meet the needs of his audience.
Management
Ian is a seasoned management professional with extensive experience in leadership roles and training.
Although not formally educated in management, he has developed expertise through 17 years of training and practical experience.
Ian's management training focuses on developing key skills, such as leadership, communication, and problem-solving, to help managers excel in their roles.