Carolann P.
Know Learning. Know Performance. Know Results.
Professional Value
Carolann , learning and development consultant who helps HR directors in multinational firms across the Middle East and Asia design culturally sensitive etiquette and communication programmes that enhance customer care performance. She has delivered hundreds of workshops using the ADDIE model and adult‑learning principles, achieving measurable increases in learner engagement and retention, underpinned by GPHR and CPLP certifications.
Selected Clients
Executive Profile
Carolann, GPHR, CPLP, ACC, is a learning and development expert, behavioral skills coach, certified etiquette & protocol consultant & professional enrichment trainer. A highly qualified, skilled, and much sought after consultant, she has developed and delivered hundreds of customized, culturally sensitive workshops and seminars in modern day etiquette, international protocol, organizational behavior, customer care and business communications.
Her vast and diverse knowledge and expertise comes from formal education and training, private consults, continuous self-study and her world travels.
Unique Selling Proposition:
- Sound academic and professional credentials in human resources management, instructional design, training design & delivery, etiquette & protocol, occupational testing, assessment centres
- Over 25 years experience working with and training employees of diverse nationalities in the Middle East and Asia
- A multi cultural background that allows relating to learners with greater ease
Professional experience includes training needs analysis, curriculum design, development, delivery & evaluation of corporate learning interventions with emphasis on organizational behavior, business etiquette and protocol, customer care and corporate behavioral (soft) skills.
Carolann's specialty lies in increasing learner engagement, retention and application by providing learner-focused, organizational behavior skills training solutions in a variety of delivery modes through prudent application of adult learning principles and the ADDIE model.
Her programs are dedicated to improving personal performance in a corporate environment in order to:
- Increase productivity
- Improve communication (internally and externally)
- Gain employee loyalty
- Foster employee enthusiasm
- Stimulate positive attitudes
She brings to all her programs a multicultural diverse background, education and experience.
Her credentials:
- Associate Certified Coach (ACC - International Coach Federation)
- Certified Management Coach (Certified Coaches Alliance)
- Global Professional in Human Resources (GPHR – HR Certification Institute)
- Certified Professional in Learning and Performance (CPLP – Association for Talent Development)
- Certified Etiquette and Protocol Consultant (Etiquette Survival LLC, Los Gatos California)
- Certificate in Teaching English to Speakers of Other Languages (CELTA – University of Cambridge ESOL)
- Certified performance and Competency Developer
- Certified for Assessor Training for Assessment and Development Centres
- Certified for the Design and Implementation of Assessment and Development Centres
- Certified in Competency Based Interviewing
Core Competencies
Corporate Etiquette And Protocol
Carolann designs and delivers workshops on corporate etiquette and protocol, helping participants distinguish themselves, develop business relationships, and project a professional image.
Communication
Carolann's programs develop engaging and responsive communication styles, leading to positive results for individuals and organizations, with a focus on transitioning to people-oriented leadership.
Customer Care, Service
Carolann provides customer care and service training, addressing personal and process needs through the five phases of learning, with over 18 years of experience in various industries.