Jules M.
Sales And Customer Service Consultant & Trainer
Professional Value
Jules , a sales and customer service consultant who helps luxury hospitality sales leaders boost sales conversion and customer satisfaction. She has trained over 3,000 frontline staff, delivering measurable lifts in satisfaction scores and conversion rates while implementing performance‑management systems that optimise CRM and KPI ROI. Primarily across premium leisure brands in Europe.
Executive Profile
A Sales and Customer Service expert with an impressive track record in growing businesses by developing and catering to a specialised, often luxury market.
Passionate about Customer Service and a fabulous facilitator of Sales Training, tailored to your business requirements using contextual and relevant material to ensure that sales people's performance is continually enhanced to provide a sustainable increase in sales results.
Jules has coached, trained and mentored over 3,000 customer-facing employees and their sales leaders to enable them to achieve sustainable increases in their customer satisfaction and ultimately sales conversion results.
As an avid developer of accelerated learning methodologies she is also a Senior Consultant for Performance Practitioners Ltd – a company which delivers sales programmes, products and systems, designed to turbo-charge learning for rapid development.
Jules has dedicated the last 8 years to the training and development of managers and sales people for many large national and international organisations. Her successful methodology is based on the relationship she builds with clients and the effective and interactive design of course content.
A confident Board Presenter and experienced Trade Show Exhibitor, she has detailed knowledge of the Leisure and Hospitality Industry and 20 years experience in the Premium/Luxury end of the market.
Specialties include:
- Benchmarking
- Converting Creative ideas into Working Solutions
- Customer Service Excellence
- Facilitated Brainstorming
- Managing Change
- Maximising Resources
- Monitoring KPI's for ROI
- New Ways of Working
- Optimising CRM Systems
- Performance Management
- Personal Development Training
- Polishing Customer Care Skills
- SMART Goal Setting
- Telephone/Email Etiquette
- Telephone Sales
- Time Management
- Unlocking Business Potential
Core Competencies
Softskills Development
Jules develops and implements soft skills development programs, focusing on interpersonal skills and social skills training to enhance team performance.
She inspires team leadership and initiative in competitive marketplaces.
Her approach is tailored to meet specific business needs, ensuring sustainable results.
Sales - General
Jules drives sales growth by unlocking business potential, converting creative ideas into working solutions, and optimizing CRM systems.
She develops and implements performance management strategies, monitoring KPIs for ROI, and builds competent sales teams through effective presentation and leadership.
Customer Care, Service
Jules specializes in customer care and service, creating enchanting customer experiences through tailored training programs.
She focuses on mystery shopper reports, customer satisfaction, and sales conversion results, ensuring that customer-facing employees provide exceptional service to drive business growth.