Farah S.
Creative Solutions For Performance Development
Professional Value
Farah is a leadership trainer who helps senior executives in aviation and IT firms unlock unrealised potential through creative performance development and a global mindset. She leverages 17 years of cross‑cultural experience and Hofstede Dimensions to raise emotional‑intelligence scores by up to 20 % and lift customer‑service performance across India and the Middle East.
Selected Clients
Executive Profile
Farah comes with over 17 years of work experience. She has shaped her career from Aviation in the Middle East, the IT and services boom in India, to Learning and Development in a new liberalized economy. She has seen the world grow smaller and believes a global mindset is imperative to grow and succeed today.
She brings her rich experience of having worked with various cultures and her openness translates this with ease and confidence. She is passionate about helping leaders learn, grow and change to maximize their unrealized potential. Her focus has always been to add value to her clients and her approach is systematic and proactive.
Experience
- She has consulted with organisations for conducting training need analysis, customising programs, creating program content and training measurement to suit client-specific requirements.
- Her training assignments have been in India as well as overseas.
- She is also a visiting faculty to a number of colleges and the Institute of Chartered Accountants of India.
She has trained extensively in the areas of Cross Cultural Sensitivity, Leadership, Emotional Intelligence, Communication & Presentation skills, Team Building, Sales Excellence, and Customer Service from Senior Management to Front Liners.
Personal style:
Farah has an energetic, persuasive delivery style which enables her to connect with participants and build rapport. She illustrates skill usage through vivid real-life examples, helping in the objective of application of skills on the job.
Core Competencies
Cultural Awareness
Farah facilitates Cultural Awareness by educating on cross-cultural communication and understanding cultural values.
She utilizes Hofstede Dimensions to bridge cultural gaps, promoting a global mindset.
Leadership
Farah develops Leadership skills through systematic and proactive approaches, focusing on performance management and maximizing unrealized potential in leaders.
She helps them grow and succeed in today's global economy.
Customer Experience Management
Farah manages Customer Experience by training on customer-focused skills, enabling leaders to prioritize customer needs and deliver exceptional service.
Her approach adds value to clients and drives growth.