Naveed S.
Customer Strategist/Advocate
Professional Value
Naveed helps organisations navigate complex change and organisational design by focusing deeply on the end-customer experience. A strategist and advocate, he specialises in developing brand-new customer value propositions and loyalty schemes that cost-effectively retain profitable clients. Naveed provides expert consultancy on culture change and performance systems, helping firms like Thomas Cook and Unilever bring their brand values to life through innovative contact strategies.
Executive Profile
I am a management consultant specialising in change management, organisation design, people development, performance and reward systems design, and culture change. In plain English, I help companies manage situations where people are an important factor.
I have specialised from the outset in people consulting, but have continued to maintain a broad range of generalist business and management skills, including taking on line manager, programme manager, and account manager roles.
I am the happiest when getting inside the head of a client's end-customer. Using analysis, research, and insight, I love working out what will make a customer stay longer, spend more, or buy for the first time from one of my clients. Developing and implementing brand new customer-informed value propositions, innovative contact strategies, loyalty schemes that really do retain profitable customers cost-effectively, and customer experiences that bring the client's brand values to life is what I do. I 'get' the big picture, and enjoy sweating the detail as well. I have a passion for the customer that is second to none.
Core Competencies
Business Development
Naveed drives business growth through developing and implementing strategies that enhance client relationships and revenue streams.
He leverages his expertise to identify new opportunities and expand existing ones.
Business Strategy
Naveed formulates and executes business strategies that address complex challenges and drive organizational success.
His approach integrates people-centric solutions with broader business objectives.
Crm, Customer Relations Management
Naveed designs and implements effective CRM solutions that foster lasting customer relationships and loyalty.
He uses data analysis and customer insights to inform his strategies and drive measurable results.