Cristiana V.
Aspiring Coach & Trainer
Professional Value
Cristiana who helps multinational chemical firms’ customer service and project teams improve service quality and cross‑cultural collaboration. She delivers Six Sigma Green Belt‑led process optimisation and hands‑on soft‑skill coaching, achieving a region‑wide project rollout across the Middle East and Africa and boosting organisational effectiveness. Based in Dubai, she supports teams across Europe, the Middle East and Africa.
Executive Profile
Cristiana is an Italian lady who has been based in Dubai since 2011. She was transferred to Dubai by her current employer, a multinational chemical company.
She is currently a Senior Customer Service Specialist with other responsibilities such as Project Management. Cristiana is Six Sigma Green Belt certified and is leading a large project for the area of Middle East and Africa, working closely with different stakeholders from all over the world.
Cristiana loves her job. She is a committed, energetic, enthusiastic professional and a fast learner. Despite her successful role, Cristiana is looking at what really is her passion. After having been mentored and coached herself, she realised that coaching, training and development is her area of interest, even though not necessarily of expertise at this moment.
Cristiana has coached new employees on processes, procedures and systems. She has also helped them with their soft skills, such as time management, prioritising tasks, etc.
Cristiana has received several trainings within her company, such as "7 Habits" and "Social Styles", etc. She gets energised and motivated when she listens to these courses and it makes her want to deliver these trainings as well.
Cristiana can speak English fluently, has a good knowledge of German and she has started to learn Arabic. She has an international experience, having worked for large multinationals in Italy and in Ireland. This has broadened her attitude towards multi-cultural environments.
Core Competencies
Customer Experience Management
Cristiana implements Customer Experience Management by ensuring customer satisfaction through excellent communication with internal and external parties.
She drives improvement activities in quality, complaints, and team management, leveraging her project management skills.
Accounting
Cristiana has experience in accounting, having worked as an Accounts Receivables Specialist and Credit Controller, with responsibilities including cash collection, balance sheet analysis, and project management at the European level.
Language, Culture
Cristiana values language and cultural diversity, speaking English fluently, having a good knowledge of German, and currently learning Arabic.
Her international experience in Italy, Ireland, and Dubai has broadened her attitude towards multi-cultural environments.