Nick B.
An Energetic Deliverer Able To Win Both Hearts And Minds
Professional Value
Nick is a performance‑management coach who helps senior financial services and insurance leaders inspire large service teams to exceed targets. He has led teams of up to 250, delivered performance workshops across the UK and a 18‑month BPO programme in Botswana, and judged the UK Customer Service Training Awards for three consecutive years, driving measurable gains in team engagement and service quality.
Selected Clients
Executive Profile
An experienced Manager with a successful background in the Financial Services and Insurance Industries in both Sales and Service.
Having spent close to 15 years managing teams of up to 250 in leading blue chip organisations, Nick has a real understanding of the needs of business but equally importantly of the demands that are placed on individuals. The people management has always been the buzz for Nick, constantly trying to find better ways to manage, coach and inspire his teams to greater levels of success.
Trained in a number of coaching methodologies and specialising in performance workshops, Nick delivers improved results and team engagement.
Nick has worked with a range of SME's, Corporates and International organisations at home and overseas, both in the public and private sectors.
In the UK, clients include Bank of Scotland, NHS Direct, Argos, HMRC, Macmillan, Pets at Home and numerous public sector bodies. Nick has also been asked to speak at a variety of events and conferences including local government forums.
Overseas Nick spent 18 months delivering workshops for the BPO sector in Botswana helping to develop the sector under a government funded initiative. His popularity meant that he was also often asked to deliver talks on a range of topics, outside of his brief and to different groups!
Nick has been a judge at the UK Customer Service Training Awards for each of the last three years, where his first-hand knowledge and experience has been used to very practical effect.
Charismatic and personable, Nick is quickly able to win hearts and minds.
His first eBook is shortly to be published.
Core Competencies
Call Centre Related
Nick has experience managing large call centres, with a focus on affinity management and multi-channel operations.
He uses this knowledge to develop skills in others, creating positive work environments.
His programs have been delivered globally.
Customer Care, Service
Nick is passionate about delivering great customer service.
He strives to instill in others the importance of making a positive impact, and the lasting effects it can have.
His approach is centered on creating a culture of excellent service.
Motivation
Nick understands the importance of motivation in driving performance.
He helps individuals develop the mindset and drive needed to reach their full potential, often exceeding their own expectations.
His approach is centered on empowering others to achieve improved results.