Mike A.
Dynamic, Creative And Passionate Trainer From The Uk
Professional Value
Mike trains airline and travel contact‑centre managers to boost frontline service quality and hit performance targets. He designed and delivered global induction, technical and soft‑skill programmes for IAG airlines, improving customer satisfaction scores consistently across multiple sites, and has 16 years of hands‑on experience in UK airline operations across the UK.
Selected Clients
Executive Profile
Mike is an enthusiastic and passionate trainer, with a wealth of experience within the airline/travel and contact centre/services sector. He has a strong track record of achievement in training, customer service, and sales and has also managed teams in each area.
With a 16-year career at British Airways, working with partner airlines such as Flybe, Iberia, and Meridiana, Mike has built strong and productive relationships with both internal customers and external clients.
He is an extremely engaging trainer and has a natural ability to bring products and services to life at all levels, delivering creative solutions that are on brand, on time, and cost-effective. He is confident and dynamic with a genuine passion for training and development.
Core Competencies
Call Centre Related
Mike has experience managing teams in call centre environments, including the Avios UK Customer Contact Centre.
He developed and delivered global training programmes for IAG airlines, facilitating induction, technical, and soft skills training.
Mike coordinated training needs for employees across various locations.
He researched, designed, and delivered training programmes in multiple contact centres.