Kent C.

Kent is the founder and president of a Management Consulting firm. His aim is to provide talent and resources that will enable companies to achieve sustainable results through the alignment of strategy, organisation and its people. His background is in the areas of Human Resources, Marketing and Quality. He consults in the areas of Strategic Planning, Change Management, Organisational Capabilities, Process Improvement and Measurement.

With over 30 years of consulting and business experience, he has been helping leaders, employees and teams improve business performance through creative and proven approaches with practical insights. He has held numerous executive positions within the global oil and gas industry in addition to consulting with officers and executives in Marketing, Manufacturing and Sales.

Driving change within an organisation is a specialty of his. Highlighted below are just a few examples he has either led or facilitated.

• Human Resources - Designed and implemented a shared services centre for HR. This project provided HR consulting to 200 supervisors while reducing operating expense by 34%. Within a pipeline organisation, he implemented self-managing teams, resulting in a 23% improvement in maintenance quality.
• Marketing - Participated in the development and was responsible for the implementation of a new retail marketing strategy. This was a shift from traditional petroleum marketing to retailing. This strategy involved 12,000 locations. The strategy included new products and 2,700 stores. He led a team that developed a computer-based training programme that saved 15,000 man hours and reduced training costs from $112 to $64 per hour. Designed a marketing referral process for Allstate Insurance that will generate 2 to 6 sales contacts for 25% of all calls an agent receives. Consulted with a freight service company to reduce expense and improve net income.
• Quality - Developed the strategic scorecarding process that was adopted by Amoco Corporation. Implemented a balance scorecard for a crude oil refinery, petroleum exploration division and a shared service department. Improved a capital allocation/management process that reduced site construction from 180 to 90 days.

Kent has won awards for process improvement and leadership. He has Baldrige examiner experience and is certified in many other programmes that support his consulting and training practice.