Miles C.
Product Customer Experience Consultant
Professional Value
Miles , Product Customer Experience Consultant who helps mobile operators develop customer‑led product portfolios that capture emerging revenue streams. He rebuilt the continent’s largest telecom brand’s New Product Development process, delivering a suite of mainstream mobile products and a repeatable, step‑by‑step toolkit used across 16 years of innovation projects. His work focuses on large‑scale device and service launches in Africa’s telecom market.
Selected Clients
Executive Profile
Innovative, analytical and solution-driven management consultant and product development leader with over 20 years of experience. Major assignments include the comprehensive review, redevelopment and implementation of New Product Development process for Africa's biggest brand, MTN Group, as well as developing successful mainstream mobile products.
Ability to gain rapid insights into and understand customer needs and translate them into value-added products.
Highly skilled in analysing product development approaches, determining viability of significant new products and implementing ground-breaking new processes. Miles is a pioneer in new technologies with recognised expertise in cutting-edge areas including
- Service Delivery
- Devices
- Content
- Identity
- Payments
- Applications
A decisive and motivating team leader.
Core Competencies
Marketing - Specialised
Miles is a product marketing expert with experience in developing multi-media internet-enabled devices, mobile broadband, and mobile advertising in the mobile and media industries.
He has led the development of numerous products in these fields.
Miles applies his expertise to create effective marketing strategies.
He is skilled in product development and launch.
His experience spans multiple industries.
Innovation
Miles leads innovation initiatives with a structured approach, producing evident results.
He has experience with Next Generation Customer Proposition and Enterprise Future Products teams.
Miles applies his skills to develop innovative products and services.
He has a proven track record of success in innovation.
Miles is a decisive leader who drives results.
Customer Experience Management
Miles introduces customer-led product development using step-by-step techniques to ensure customer experience is embedded in products.
He leverages documentation, decision-making templates, and toolkits to arrive at best-in-class solutions.
Miles has developed this approach over 16+ years.
He applies his expertise to create products that meet customer needs.
Miles is a skilled Customer Experience Management professional.